Exchange & Return Policy
Exchange Policy:
- Eligibility: Exchanges are accepted within 30 days of receipt. Items must be in new, unused condition with all original packaging, tags, and labels intact.
- Initiating an Exchange: To start an exchange, contact our customer service team with your order number and reason for the exchange. We will guide you through the return process.
- Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the return reaches us safely.
- Exchanged Items: Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you at no additional cost.
- Customer Communications: Includes correspondence with our customer service team, feedback, and survey responses.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect product and purchase information from the pages you access or visit. Cookies are bits of information that are automatically stored on your computer so we can recognize you when you return. We use cookies to better understand your use of our website so that we may continue to improve it. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features that our website offers. The information collected through cookies may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources.
Return Policy:
- Return Window: Returns are accepted within 30 days of receipt. Items must be unused, in their original packaging, and with all tags and labels attached.
- Initiating a Return: Contact our customer service team with your order number and reason for the return. We will provide instructions on how to proceed.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service.
- Exchanged Items: Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you at no additional cost.
- Refunds: Once we receive and inspect the returned item, a refund will be issued to your original payment method. Please allow [X] business days for the refund to be processed.
- Non-Returnable Items: Certain items, such as clearance, custom, or perishable products, may not be eligible for return.
JOIN THE CYCLECITY COMMUNITY
Stay updated with the latest in cycling. Sign up for our newsletter to receive exclusive offers, product updates, and tips straight to your inbox. Join our biking community today!