Privacy Policy

Privacy Policy

At Urban eBike, we value your trust and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, ensuring a secure and personalized experience when you visit our site or make a purchase.

Information We Collect:

  • Personal Information: We gather details such as your name, email address, phone number, and shipping address when you place an order or create an account.
  • Payment Details: For secure order processing, we collect payment information like credit card details. Rest assured,this data is processed securely and not stored on our servers
  • Order History: We maintain records of your purchases and preferences to enhance your shopping experience and provide tailored recommendations.
  • Website Activity: As you explore our website, we use cookies and analytics tools to collect information like your IP
    address, browser type, and browsing behavior. This data helps us improve our site’s functionality and usability
  • Customer Interactions: When you contact us for support, provide feedback, or respond to surveys, we collect relevant details to better serve you.
  • Cookies and Tracking Technologies: We use cookies to create a seamless browsing experience by remembering your preferences and
    tracking how you interact with our website. You can adjust your browser settings to limit or disable cookies. However, some features of our site may not function optimally without them.
How We Use Your Information:
  • Order Fulfillment: To process and deliver your orders efficiently
  • Improving Services: To analyze website usage and enhance your experience.
  • Personalized Marketing: To send you updates, promotions, and offers, if you opt-in.
  • Customer Support: To address your inquiries and provide exceptional service.
Sharing Your Information :

Your privacy is our priority. We never sell, rent, or trade your personal information. When necessary, we may share your data with trusted service providers who assist in operating our website, processing payments, or delivering products and services. These partners are bound by strict confidentiality agreements.

Your Privacy Rights:

You have the right to:

  • Access: View the personal information we hold about you.
  • Correction: Request corrections to any inaccurate information.
  • Deletion: Request the deletion of your data, subject to legal requirements.
  • Opt-Out: Unsubscribe from marketing emails by following the instructions in our messages.

For any privacy-related requests, please reach out to us at george@uebike.ca or call (519)-721- 3274.

Protecting Your Data:

We employ advanced security measures to safeguard your information against unauthorized access, misuse, or disclosure. While no online system is entirely risk-free, we work diligently to keep your data secure.

Contact Us :

If you have questions, concerns, or requests about this Privacy Policy or your personal information, we’re here to help:

  • Phone: (519)-721-3274
  • Email: george@uebike.ca

By using our website, you consent to the terms outlined in this Privacy Policy. Thank you for trusting Urban eBike—we’re committed to providing you with a safe and enjoyable experience every step of the way.

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