Terms & Condition

Terms and Conditions

Welcome to Urban eBike. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, customers, and users of our site. Please review them carefully, as they govern your use of our services and products.

We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website signifies your acceptance of these changes.

General Terms

  • All content on this website, including text, images, and logos, is the property of Urban eBike and is protected by intellectual property laws.

  • Unauthorized use, reproduction, or distribution of any content is prohibited.

  • Your use of our website is also governed by our Privacy Policy, which outlines how wecollect, use, and protect your personal information.
Pricing Policy
  • All product prices are displayed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.

  • Shipping costs are calculated at checkout based on the delivery method and location.

  • We reserve the right to update product prices without prior notice due to market conditions,supplier changes, or promotions.

  • Urban eBike is not responsible for pricing errors or inaccuracies on the website. If an error is identified, we will notify you and offer the option to proceed with the correct price or cancel your order.

  • Discounts and promotions are subject to specific terms and are valid for a limited time

For any questions about pricing or promotions, please contact us at david@uebike.ca or call (519)- 721-3274.

Order Policy
  • Order Placement: Orders can be placed through our website. Ensure all information,including contact and shipping details, is accurate before submitting.

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with details of your purchase.

  • Processing Time: Orders are typically processed within 1-3 business days. Any delays will be communicated promptly.

  • Payment: Payment is required at checkout using accepted methods. Orders will only be processed after payment confirmation.

  • Order Changes: Changes or cancellations can be made within 24 hours of placing the order by contacting customer service.

  • Order Issues: For issues such as missing or damaged items, please contact us within 7 days of receipt for resolution.
Returns and Exchanges
  • Return Policy: We offer a 30-day return policy for unused items in their original condition and packaging.

  • Exclusions: Customized items, special orders, and used products are not eligible for
    returns.

  •  Shipping Costs: Return shipping is the responsibility of the customer unless the product is
    defective

For full details on returns, please contact us at david@uebike.ca.

Warranty Terms

Urban eBike products come with a 12-month limited warranty.

  • The warranty covers the bike itself, including the frame, motor, and electrical components,against manufacturing defects.
  • Labor for warranty repairs is provided free of charge during the warranty period.

  • Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

  • To file a claim, contact us with proof of purchase and a description of the issue. Photos or videos of the defect may be required.
Special Terms
  • Promotions: Promotional offers are valid for a specified period and cannot be combined with other discounts unless explicitly stated.

  • Pre-Orders: Items available for pre-order will ship once they are in stock. Estimated
    shipping dates are subject to change.

  • Custom Orders: Customized products are final sale and cannot be returned or exchanged.
Contact Us :

If you have any questions, concerns, or requests related to these Terms and Conditions, feel free to
reach out to us:

  • Phone: (519)-721-3274
  • Email: david@uebike.ca

Thank you for choosing Urban eBike. We appreciate your trust and look forward to serving you!

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