Warranty Policy
At Urban eBike, we are committed to providing you with high-quality eBikes that you can rely on. To ensure your peace of mind, we offer a comprehensive warranty policy designed to protect your investment and keep you riding smoothly
Warranty Coverage
Urban eBike products are covered by a 12-month limited warranty from the date of purchase. The warranty includes repairs to the bike itself, with all labor for warranty repairs provided free of charge during the warranty period.
What the Warranty Does Not Cover
Our warranty does not cover:
- Normal wear and tear, including tires, brake pads, chains, and other consumable parts.
- Damage caused by accidents, misuse, neglect, or improper maintenance.
- Modifications, alterations, or repairs made by unauthorized service providers.
- Environmental factors such as water damage, corrosion, or extreme weather conditions.
- Cosmetic damage, including scratches, dents, or fading paint
Warranty Terms and Conditions
- The warranty is valid only for the original owner and is non-transferable
- Proof of purchase (receipt or invoice) is required for all warranty claims..
- All warranty claims must be submitted through Urban eBike’s customer service team at david@uebike.ca or by calling (519)-721-3274.
How to File a Warranty Claim
- Contact Us: Email george@uebike.ca or call (519)-721-3274 to notify us of the issue.
- Provide Details: Include your proof of purchase, a description of the problem, and photographs or videos if applicable.
- Assessment: Our team will assess the claim and determine if the issue is covered under warranty
- Resolution:: If approved, we will arrange for repair, replacement, or provide instructions for further action