Welcome to Urban eBike. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, customers, and users of our site.
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website signifies your acceptance of these changes.
- All content on this website, including text, images, and logos, is the property of Urban eBike and is protected by intellectual property laws.
- Unauthorized use, reproduction, or distribution of any content is prohibited.
- Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
- All prices are in Canadian Dollars (CAD). Applicable taxes are extra unless stated otherwise.
- We reserve the right to update product prices without prior notice.
- Urban eBike is not responsible for pricing errors or inaccuracies on the website.
- If an error is identified, customers will be notified and offered the option to proceed at the correct price or cancel.
- Discounts and promotions are subject to specific terms and are valid for a limited time.
Order Placement
Orders can be placed through our website. Ensure all information is accurate before submitting.
Order Confirmation
Customers will receive a confirmation email after purchase.
Processing Time
Orders are typically processed within 1–3 business days.
Payment
Payment is required at checkout before order processing begins.
Order Changes
Changes or cancellations may be requested within 24 hours of placing the order.
Order Issues
Missing or damaged items should be reported within 7 days of receipt.
- Warranty covers the bike frame, motor, and electrical components against manufacturing defects.
- Labor for warranty repairs is provided free of charge during the warranty period.
- Warranty does not cover misuse, accidents, neglect, or unauthorized repairs.
- Proof of purchase is required for all warranty claims.
- Photos or videos may be requested during the claim process.
- Discounted products may have warranty terms specified separately.
Promotions
Promotional offers are valid only during specified promotional periods.
If you have questions regarding these Terms & Conditions, please contact us:
Phone
416-994-9393Thank you for choosing Urban eBike. We appreciate your trust and look forward to serving you.